Refund policy

Returns, cancellations and faulty items

We want you to feel confident ordering from Dry Herb Vaporizer. This policy explains how to request a cancellation, return or remedy for a faulty product. It does not affect your statutory rights.

Change-of-mind returns

For most products bought online, you may tell us that you wish to cancel within 14 days of receiving your order. After notifying us, you normally have a further 14 days to send the goods back.

Before returning anything, use our contact form with your order number. We will confirm the return instructions and address.

Products should be returned complete, securely packaged and in a condition that allows us to assess them. You may handle an item only as much as you reasonably would in a shop. We may reduce a refund if unnecessary handling has diminished the product's value.

For hygiene and safety reasons, sealed goods that are not suitable for return may be exempt once unsealed, where the law permits. Personalised products and other statutory exemptions may also apply.

Faulty, damaged or incorrect goods

If an item arrives damaged, incorrect or develops a fault, contact us promptly with your order number and, where helpful, photographs or a short video. Goods must be of satisfactory quality, fit for purpose and as described.

Where applicable, UK consumer law may give you a short-term right to reject faulty goods within 30 days. After that period, you may be entitled to a repair or replacement, and in some circumstances a refund or price reduction. We will not charge reasonable return costs for goods confirmed to be faulty or supplied incorrectly.

Refunds

Once a return has been received and checked, we will confirm the outcome by email. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to show the credit.

For a valid cancellation, we will refund the price paid and the standard outbound delivery charge where required by law. Additional costs chosen for premium or express delivery are not normally refundable. Unless the goods are faulty or incorrect, the customer is responsible for return postage.

Contact

Use our contact form before sending a return.